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Delocate overview

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We chose the name Delocate for a few reasons:

  1. Our Virtual Address service allows our clients to be located anywhere while still having a professional city-centre address. Some of our clients even travel the world, working from their laptop, while we handle all their office work.
  2. We take work off your desk; you can Delegate almost anything to our team and be impressed at the result!
  3. We intend to have multiple offices around the country and once we do you will be able to move your address to any of them allowing you to Relocate at will. Of course, you could also have an address at all of our sites and look like a multi-branch national company if you so wish, while actually touring Australia; that’s true Delocating!
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Broadly, two things:

  1. We provide you with a city-centre address which has a range of benefits.
  2. We provide your team with business and administrative experts without you actually employing any new staff.
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Broadly, two types:

  1. Folks that operate a small business from home and in particular those that spend much of their day ‘on the job’ such as tradesmen.
  2. Those whose business has grown and they can see that they either need to employ someone to handle certain aspects of their business or they would have to take time away from their core skills to do business-management or administrative tasks.
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Again, two primary reasons:

  1. We give your business a professional veneer, and your family an added degree of privacy, with our city centre address. We can also handle all your mail including depositing cheques and filing receipts to your accounting software.
  2. Using Delocate allows you to grow your businesses and the skillsets within it without worrying about interviewing and ultimately employing staff and dealing with all the complexities and expenses they bring. You can use our team on a part-time basis meaning you can engage us for help as soon as you have work to do rather than having to wait until you have many hours of work to be done.
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All of our services are available either on one-month subscriptions or as one-off projects. This means you’re not tied into anything and can try us out without commitment. (That said, we enjoy building long-term relationships with our clients; we’re sure you’ll stick around once you’ve used us once!)
We also offer twelve-month contracts at a reduced rate. Notice of cancellation must be provided in writing at least 15 days prior to your next billing date.

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Probably! If you own multiple companies, please get in touch and we’ll discuss your unique requirements.

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Sure! Have them sent to 0844-357-7033 and clearly addressed to you and we’ll email them straight over to you. (We charge £2 per fax sent onwards.)

Virtual Address Services

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No, there are no set-up fees associated with our Virtual Address service only the monthly subscription fees which start from £20.

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We offer a range of packages and more information can be seen on the Virtual Address page.

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Of course, it’s not actually virtual, it’s our physical address. The ‘virtual’ refers to the fact that you use it as your business address even though you aren’t actually based there. There are four main reasons why you would want to do this:

  1. To give your business a professional veneer by appearing to have a city-centre office when in reality you might work from your kitchen table!
  2. To keep your family’s address private.
  3. To have us handle your mail for you. (We can scan and send or even handle it. For example, we can add bills to your accounting software, pay in cheques or save other documents in your chosen cloud-storage solution such as Drop-Box.
  4. Give your business a ‘presence’ in a second location. For example, if you’re based in Cambridge but want to target the Norwich market you can use our address to be closer to your target clients. (Right now we only have our Norwich office but hope soon to have many more locations.)

Please see the Virtual Address page for more information.

Assistant (non telephone)

Assistant (telephone)

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Absolutely! There are multiple ways we can route calls when your customers call a number and it’s possible to use an existing number you might already have published too. Just give us a call and we’ll discuss the best approach for you and your business.

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We charge a one-off set-up fee of £20 which includes allocation of a phone number and setting up of simple greeting messages. There are additional charges if you wish to port an existing number and while this process is rarely prohibitively expensive the charges levied by the different providers that can be involved can vary a little. Usually, it’s tens of pounds to carry out this process.

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Like our mail handling service, we offer a pay-as-you-go package as well as pre-paid ones. Our pay-as-you-go package is £5 per month for your number and then a per-minute price of 80 pence. Our pre-paid packages are ‘fair use’ and will always work out cheaper than the pay-as-you-go approach.

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We believe anyone can justify outsourcing their calls to us because the service pays for itself in gained business because if you miss a prospective customer’s call the chances are they will try someone else and never call again. This is especially true for tradesmen.
Similarly, calls can be distracting; it might just be taking you away from your focus or more serious if you are driving or otherwise operating machinery.

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We will, we promise! We’re acutely aware that most telephone answering services are unable to offer a truly personalised service, but we do things differently. When you join us we will assign your company just two of our team. They will work hard to learn your business inside out so when they take calls, your customers will be sure they just spoke to one of your very own staff.

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Within reason, as often as you like! If you would like to ask your team to change how they do anything, please, feel free to contact them directly and talk your ideas through with them.

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When your customers call, they will immediately be greeted by a brief custom recording and then be answered within a few seconds by one of your two team members. Both the custom recording and the way your team greet your callers can be exactly as you wish.

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Our current hours are as follows:
Monday to Friday: 09:00-18:00
Saturday: 10:00-14:00

Please note that we are monitoring when calls come in and may extend these in the future.

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You can choose from a few options:

  1. Your caller will immediately be greeted by your usual custom message* telling them their call is being routed to someone and our system will attempt to reach you on one of your personal numbers for a configurable amount of time before giving up. When it does your callers will be asked to leave a message or to call back during business hours.
  2. Your caller will immediately be greeted by an out of hours message* and asked to leave a message. Your Delocate receptionist will then call that person back first thing next working day.
  3. Your caller will immediately be greeted by an out of hours message* and asked to call back during normal office hours.
    1. *All greetings can either be recorded by you or be professionally created.

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Your business will have its own number and our systems tell us ‘You have a call for ‘Business X’ when the calls come in so we can answer the call with your chosen greeting.

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Not necessarily, no. It’s possible for us to port an existing number into our systems and then route calls to that number as appropriate. The costs for doing this are rarely prohibitive and do not necessarily tie you into using our services (though we doubt you’d ever want to leave us anyway)! 🙂

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Yes, we will work with you to decide what type of number is best for your business. It’s perfectly possible to have a London (or another city’s) area code if you so wish.

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Yes, probably. This will depend on your telephone service provider and may incur charges from them. Please contact us to discuss your requirements as most things can be figured out one way or another.

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This is up to you. Broadly speaking we can do one of two things:

  1. Just send daily summaries when all calls were non-urgent and contact you immediately only about items of a time-sensitive nature.
  2. Send a brief message about every call you receive.
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Because our system picks up the call and answers with your company name immediately and then connects us, most ‘silent calls’ get dropped without making it to us. Our system also recognises known spammy numbers so they are dropped too so you will never be charged anything for such calls. Finally, we’re pretty good at recognising junky sales calls and thus end such calls very promptly! We try to be reasonably polite, of course!

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